Privacy & Cookie Policy

Effective Date: 16-September-2025

This Privacy & Cookie Policy explains how we collect, use, disclose, and protect your personal data when you visit our website (20-22Mortimer.co.uk), and how we use cookies and similar technologies. It is intended to meet the requirements of the UK GDPR and the Data Protection Act 2018. By continuing to use the website, you agree to the practices described below.

 

1. Privacy Policy

1.1 Information We Collect

We may collect and process the following types of information:

  • Personal data you provide voluntarily, such as your name, email address, phone number, company name, or any information submitted through our contact forms.

  • Non-personal data automatically collected, such as your IP address, browser type, device information, operating system, referring websites, and browsing activity on our website.

1.2 Legal Bases for Processing

We process personal data under one or more of the following legal bases:

  • Consent — when you have given us permission (for example, to receive marketing communications).

  • Contract — where processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract.

  • Legal obligation — where we must comply with a legal requirement.

  • Legitimate interests — to pursue our legitimate business interests (such as improving our services and website), provided your rights are not overridden.

1.3 How We Use Your Information

We may use your information to:

  • Respond to enquiries or requests you submit.

  • Provide you with information about our properties and services.

  • Improve our website’s performance, content, and user experience.

  • Send you marketing communications (where you have provided consent).

  • Comply with legal obligations.

  • Protect our rights, property, or safety, or those of others.

1.4 Sharing of Information

We do not sell or rent your personal data. We may share your information with:

  • Service providers who assist us in operating our website or delivering services.

  • Analytics providers and hosting services.

  • Law enforcement or government bodies, where required by law.

Where data is transferred outside the UK or EEA (for example, through our use of Google Analytics), we ensure appropriate safeguards are in place, such as standard contractual clauses or transfers to countries deemed adequate by the UK Government.

1.5 Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, including to comply with legal, accounting, or reporting requirements. For example:

  • Contact form enquiries — kept for up to 12 months.

  • Analytics data — retained for up to 26 months.

  • Legal/contractual records — retained for up to 6 years.

1.6 Your Rights

Under the UK GDPR, you have rights including:

  • Accessing the personal data we hold about you.

  • Requesting corrections or updates to inaccurate information.

  • Requesting deletion of your personal data.

  • Restricting or objecting to our processing of your data.

  • Requesting a copy of your personal data in a portable format (“data portability”).

  • Withdrawing consent where processing is based on consent.

To exercise these rights, please contact us (see Section 3 below).

1.7 Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

1.8 Children

Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

1.9 Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

1.10 Changes to This Privacy Policy

We may update this Privacy & Cookie Policy from time to time. When changes are made, we will revise the “Effective Date” at the top of this page.

 

2. Cookie Policy

2.1 What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

2.2 How do we use cookies?

As most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and overall providing you with a better and improved user experience and helping speed up your future interactions with our website.

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

Others

Other cookies are those that are being identified and have not been classified into any category as yet.

2.3 Manage cookie preferences

You can change your cookie preferences any time by clicking the Consent Preferences button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Microsoft Edge: Delete cookies in Microsoft Edge – Microsoft Support

If you are using any other web browser, please visit your browser’s official support documents.

 

3. Contact Us

If you have any questions about this Privacy & Cookie Policy, or if you wish to exercise your rights under the UK GDPR, please contact us at:

20-22 Mortimer Street
Email: contact@20-22mortimer.co.uk

If you are not satisfied with how we handle your personal data, you also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113